OlaClip Support

Email support@olaclip.com for help with your OlaClip account, a surf session, an upload, a customer gallery, a selection request, or a delivery link.

Include the email address used for your account and, when relevant, the session name, order reference, affected file name, and a short description of what happened. Do not send passwords or payment credentials.

Keep OlaClip open while a large photo or video is uploading. If an upload is interrupted, confirm that your connection is stable and try the file again. Photographers should retain their original files because OlaClip is not intended to be the only archive.

A customer can submit selections from the private gallery link without creating an account. During the beta, payment is arranged directly between the photographer and customer. The photographer unlocks the selected originals after confirming payment.

If a customer cannot open a gallery or delivery, send support the order reference or session name. Avoid posting private gallery and delivery links publicly.

For account access, deletion, privacy, or data-rights requests, email support@olaclip.com from the account email when possible. OlaClip may ask for reasonable information to verify the request.

Report copyright, image-rights, privacy, or safety concerns to support@olaclip.com. Include the affected gallery or delivery link, the specific media, your relationship to the material, and the action requested. The Copyright and Takedown Policy explains the review process.